Break/fix versus managed IT services aren’t mutually exclusive. Find out the pros and cons of each and what to look for when choosing the right model for your company.
Managed IT and break/fix services play a vital role among IT business support. While many small and medium sized businesses (SMBs) still prefer to only use break/fix when they require specific IT assistance, over the last few years, many more organizations have moved to fully outsourcing their IT support; in fact, the managed services industry has grown so rapidly over the last few year that it is projected to hit $274 billion USD globally by 2026, from $152.02 billion USD in 2020.
But how do you know which is the best model for you and your business? Take a look at the pros and cons of each service to weigh them against what you need to thrive in your field.
What are break/fix services?
As the name implies, break/fix services are used when businesses only call on professional IT companies only when repairs or upgrades are required. Break/fix service providers charge on an hourly basis, and they usually do not commit to a service-lever agreement (SLA). Once the job they have been called in for is completed, business between the two companies is finished.
While companies have started to move away from using break/fix to manage their IT needs and issues, the model can be beneficial for smaller companies that cannot factor a flat monthly IT support fee into their budget, or businesses that do not require the services of full-time remote monitoring and maintenance IT support. It entirely depends on the needs and in-house infrastructure of individual businesses.
Pros of break/fix services:
Cons of break/fix services:
What are managed services?
Managed service providers (MSPs) offer more holistic IT support; the terms and conditions are detailed in and agreed to in an SLA, and usually includes remote proactive monitoring and maintenance of the client’s IT system and servers. The client pays a flat monthly fee for these services, and the MSP will usually customize the IT support package towards the client’s specific IT needs.
Pros of managed services:
Cons of managed services:
So what’s right for you?
Choosing between break/fix services or managed IT providers will largely come down to the specific needs of your business and what you can logically budget for. These days, many managed service providers offer break/fix services alongside their full-time IT support.
However, when looking at the pros and cons of both models, fully outsourcing your IT support to an MSP is well worth the extra expense. If you’re looking to outsource any – or all – of your IT support, talk to the experts at Technology Solutions today and find out how they can help you outpace the competition.